Casino Mate Privacy Policy
This Privacy Policy explains how Casino Mate collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended for customers in Australia and applies to information provided online and through related customer support channels.
By using Casino Mate, you acknowledge that your information may be handled as described below. We aim to manage personal information responsibly, transparently and in a manner consistent with applicable privacy obligations.
Information Collected
Casino Mate may collect information that you provide directly, information generated through your use of the website, and information received from authorised third parties. The type of information collected depends on how you interact with our services.
- Identity details, such as your name, date of birth and proof of identity where verification is required.
- Contact details, including your email address and other information used to communicate with you.
- Account information, login details, preferences and records of your interactions with Casino Mate.
- Transaction information, including deposits, withdrawals, payment methods and relevant financial records. Payment card details may be handled by approved payment providers rather than stored directly by us.
- Device and technical information, such as your IP address, browser type, operating system, device identifiers and general location information.
- Usage information, including pages viewed, session activity, game preferences and interactions with promotional communications.
- Information required for responsible gambling, age verification, fraud prevention and compliance checks.
You may choose not to provide certain information, but this could prevent us from opening or maintaining an account, processing transactions or providing particular features.
Purposes for Using Information
Personal information is used only for legitimate business, operational, security and compliance purposes. Casino Mate may process information to:
- Create, administer and maintain your account.
- Verify your identity, age and eligibility to use the services.
- Process deposits, withdrawals, refunds and other account transactions.
- Provide customer support and respond to enquiries.
- Personalise website content and improve the usability, performance and reliability of our services.
- Detect suspicious activity, prevent fraud, protect accounts and investigate possible misuse.
- Meet applicable legal, regulatory, tax, accounting and responsible gambling obligations.
- Send service notices, security alerts and other essential account communications.
- Send marketing communications where permitted and where you have provided any consent required by law.
- Analyse trends, measure campaigns and develop new products or features.
Where marketing messages are sent electronically, you can usually opt out by using the unsubscribe option provided in the message or by contacting Casino Mate. Opting out of marketing does not stop essential service or security communications.
Cookies and Website Tools
Casino Mate uses cookies and similar technologies to operate the website, remember selected preferences, understand how visitors use our services and support security controls. Cookies are small data files placed on your device by a website or service.
Some cookies are necessary for account access, navigation, authentication and transaction functions. Other technologies may help us understand website performance, identify technical problems and improve content. Where required, non-essential cookies will be managed in accordance with applicable rules and available consent choices.
Your browser may allow you to block, delete or restrict cookies. Disabling essential cookies may affect account access, functionality or the availability of certain services. Information collected through these technologies may be combined with other information held by Casino Mate for the purposes described in this policy.
When Information Is Shared
Casino Mate does not sell personal information as a standard business practice. Information may be disclosed where necessary to provide services, protect customers, operate our business or satisfy legal and compliance responsibilities.
- Payment processors and financial service providers may receive information needed to authorise or complete transactions.
- Technology, hosting, security, analytics and customer support providers may process information on our behalf.
- Professional advisers, auditors and insurers may receive relevant information when required for their services.
- Government bodies, courts, law enforcement agencies or other authorised parties may receive information where disclosure is required or permitted.
- Information may be shared during a merger, acquisition, restructuring, sale of assets or similar corporate transaction.
Service providers are expected to handle information appropriately and use it only for authorised purposes. Casino Mate may also disclose information when reasonably necessary to enforce its terms, investigate fraud, protect users or safeguard the rights and property of the business.
Keeping Data Secure
Casino Mate applies reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission methods and staff confidentiality requirements.
No online system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying Casino Mate promptly if you suspect unauthorised access. We will assess suspected data incidents and take appropriate steps, which may include investigation, containment, remediation and notification where required.
How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the type of information, the reason it was collected, account activity, dispute requirements, security considerations and applicable legal or compliance obligations.
When information is no longer required, Casino Mate may securely delete it, anonymise it or place it beyond practical use. Some information may remain in restricted archives for a period after an account is closed where it is needed to resolve disputes, prevent fraud, meet record-keeping duties or establish, exercise or defend legal claims.
Your Privacy Choices
Depending on applicable law and the circumstances of the request, you may have rights relating to personal information held by Casino Mate. These may include the ability to:
- Request access to personal information we hold about you.
- Ask for inaccurate, incomplete or outdated information to be corrected.
- Withdraw consent where processing relies on consent, subject to lawful limitations.
- Object to certain uses of information, including some direct marketing activities.
- Request deletion or restriction of information where this is legally available.
- Ask for an explanation of certain automated or data-based decisions where applicable.
- Raise a privacy concern or make a complaint about the handling of your information.
Requests may require reasonable identity verification to protect your account and other customers. Certain information cannot be removed or restricted immediately where Casino Mate has a legitimate reason or legal obligation to retain or process it. We will review privacy requests fairly and respond within an appropriate timeframe.
External Providers
Casino Mate may use third-party platforms and services to support payments, identity verification, fraud monitoring, website hosting, analytics, communications and technical operations. These providers may collect or process information under their own privacy terms.
Links to external websites, applications or services may appear on the Casino Mate website. We are not responsible for the privacy practices, content or security of independent third parties. You should review their privacy notices before submitting information to them. A third party's use of information does not change Casino Mate's responsibilities for information that we continue to control.
Information Sent Overseas
Some service providers or business partners may operate outside Australia, which means personal information may be accessed, stored or processed in another country. The privacy protections and legal requirements in those locations may differ from those applying in Australia.
Where information is transferred internationally, Casino Mate will take reasonable steps to assess the arrangement and use appropriate contractual, technical or organisational safeguards where suitable. International processing may be necessary for secure hosting, payment administration, customer support, fraud prevention or other services required to operate the platform.
Changes to This Policy
Casino Mate may update this Privacy Policy when our services, technologies, business arrangements or legal obligations change. The latest version will be made available through the website and will apply from its stated effective date or, where no date is shown, from publication.
We encourage you to review this page periodically. If an update materially affects how personal information is handled, Casino Mate may provide a notice through the website, by email or through another appropriate channel. Continued use of the services after an update may indicate acceptance of the revised policy to the extent permitted by law.
Contact and Privacy Questions
If you have a question about this Privacy Policy, want to make a privacy request or believe your personal information has been handled improperly, please contact Casino Mate at [email protected]. Please include enough information for us to understand your request, but do not send passwords, full payment card numbers or other unnecessary sensitive information.
We will review complaints and requests carefully, may ask for additional details or identity verification, and will provide a response within a reasonable period. If you remain dissatisfied, you may be able to refer the matter to an appropriate privacy authority or other external complaint body available in your jurisdiction.
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