1. What is Casino Mate?
Casino Mate is an online gambling platform offering real money pokies, table games, and live dealer experiences. It provides a safe and responsible gaming environment for adult players, especially popular among Australian users.
2. Is Casino Mate licensed?
Yes. Casino Mate operates under a Curacao eGaming license, ensuring compliance with regulations for fairness, transparency, and responsible gambling.
3. Who can join Casino Mate?
Anyone aged 18 or older, or the legal gambling age in their jurisdiction, can register as long as they are not located in restricted regions.
4. How do I register an account?
Click Sign Up on the homepage, fill out the registration form, choose your currency, and verify your email to activate your account.
5. What types of games can I play?
Casino Mate offers a large selection of online pokies, roulette, blackjack, baccarat, poker, and live dealer games from top software providers.
6. Are the games fair?
Yes. All games use certified random number generators (RNGs) and are regularly tested by independent auditors for fairness.
7. How can I deposit funds?
Log in, visit the cashier section, choose a payment method, and follow the on-screen instructions. Deposits are usually processed instantly.
8. What payment methods are supported?
Casino Mate accepts Visa, Mastercard, Skrill, Neteller, Paysafecard, bank transfers, and cryptocurrencies, depending on your country of residence.
9. What is the minimum deposit amount?
The minimum deposit amount varies depending on the payment method and is displayed in the cashier section before confirming the transaction.
10. How do I withdraw my winnings?
Go to the cashier, select Withdraw, choose your preferred method, enter the amount, and complete verification if required.
11. How long do withdrawals take?
Withdrawals are typically processed within 24–48 hours. Bank transfers and card withdrawals may take a few business days.
12. Are there any transaction fees?
Casino Mate does not charge fees on deposits or withdrawals. However, third-party providers may apply their own processing costs.
13. How do bonuses work at Casino Mate?
Bonuses may be automatically credited or claimed manually. Each offer comes with its own terms, including wagering requirements.
14. What are wagering requirements?
Wagering requirements indicate how many times a bonus must be wagered before withdrawal. The rate varies by promotion.
15. Can I create more than one account?
No. Only one account per player, household, IP address, or device is allowed. Multiple accounts will be closed and bonuses voided.
16. Is my personal information safe?
Yes. Casino Mate uses SSL encryption and advanced data protection protocols to safeguard user data and transactions.
17. What should I do if I forget my password?
Click the Forgot Password link on the login page and follow the instructions sent to your registered email.
18. How can I contact customer support?
Support is available through live chat, email, or the contact form on the official Casino Mate website.
19. Can I play Casino Mate on mobile?
Yes. The website is optimized for mobile browsers on iOS and Android devices and does not require an app download.
20. How can I close or suspend my account?
Contact the customer support team to request account closure, temporary suspension, or activate self-exclusion options for responsible gambling.
